Management Conditions

These legal conditions regulate the contracting process on the website www.registrocentral.es.

The acquisition of any services offered on www.registrocentral.esimplies acceptance of these legal contracting conditions, the terms of use, and the privacy policy, as well as the user’s full understanding that the service is provided by the private entity SEDE TELEMATICA SL.

registrocentral.es informs the user that the language chosen for this electronic contract is Spanish, and that it is not stored by a trusted third party, although www.registrocentral.es does store a record of all orders placed by its clients. If you wish, you may print or copy this screen to retain these legal conditions.

All personal data entered on this website for obtaining the requested information are processed in accordance with Organic Law 15/1999, of 13 December, on Personal Data Protection (LOPD), and the Regulation (EU) 2016/679, of the European Parliament and Council, of 27 April (“General Data Protection Regulation” or “GDPR”), used exclusively for processing, sending, and invoicing certificates. Under no circumstances will they be used for advertising campaigns or for sending items not directly related to the specific process for which the data were submitted. You can find more information in the section Privacy Policy.

All personal data entered on this website for obtaining requested certificates are processed in accordance with the LOPD, used exclusively for processing, sending, and invoicing contracted services.

Your data will only be shared when necessary for the correct processing of the requested service, being sent to the Ministry of Justice, Civil Registries, Peace Courts, or personal managers in charge of obtaining certificates.

All data are securely transmitted and stored on our server, using an SSL security encryption certificate, so both your personal data and especially your payment data are handled in a legally guaranteed and secure manner.

For more detailed information and to learn about all the rights granted to you by Regulation (EU) 2016/679, of the European Parliament and Council, of 27 April (“General Data Protection Regulation” or “GDPR”), you can visit the section Privacy Policy.

Delivery times for certificates are indicative and can never be guaranteed due to the issuance times of certificates and the signing by the Civil Registry / Peace Court official depending on changes in the functioning of these entities, as well as temporary request surges, technical issues, and/or other factors outside registrocentral.es’s control.

The times are therefore not binding, and the cancellation process for delays is governed by the third point of these management conditions. The applicant agrees that www.registrocentral.es is not responsible for delays in obtaining certificates from the relevant Civil Registries or Peace Courts.

The applicant agrees that www.registrocentral.es is not responsible for delays or loss of documentation during shipping, with legal and administrative responsibility ending once the certificates have been sent, and the service considered completed once the documents have been dispatched.

The applicant agrees that delays or loss of documentation during shipping are the responsibility of the document shipping company, and the applicant may claim directly to the transport company with the personalised tracking number in the event of a certified shipment. If the applicant chose standard, non-tracked delivery, they will not have a tracking number for claims.

The purpose of the certificate may be requested by the relevant Civil Registry for the correct issuance of your certificate; therefore, if this purpose was not specified, the client will be asked to clarify it.

Birth certificates issued for the initial application for the DNI (National Identity Document) or passport require special handling, and it is MANDATORY to specify this purpose. In this case, only one copy can be requested, issued solely for the purpose of the first DNI or PASSPORT, without the possibility of an additional copy. In case of loss or misplacement of this copy, a report of theft or loss is required to obtain a new copy from the Civil Registry or competent court.

If, due to an error or the applicant's lack of knowledge, the request is submitted with incorrect data, and as a result, the civil registry, justice of the peace, town hall, etc., indicates that with the data provided the record to be certified cannot be found, we will contact the applicant via email or phone (using the contact details in the application) to request them to correct this information at no additional cost.

The applicant has 20 calendar days to respond to this communication and provide the correct or missing information. The application can be processed in up to three different civil registries if the applicant is unsure of the location of the event, with this triple management included in the initial application fee.

After these 20 calendar days, if the applicant does not respond, or if the event is not found in any of the three additional localities indicated by the applicant, the application file will be closed, the certificate management service will be considered completed, and there will be no possibility of a refund under the right of withdrawal as the process will be deemed finalised.

Certificates for obtaining a DNI can only be requested once. If our services are hired to manage this certificate and the authorities inform us that it cannot be issued because it has already been issued previously, the client forfeits the right to request a refund, as the process is considered complete due to the client's responsibility in being unable to obtain a second copy.

If the certificate management reaches its final stage, but the requested certificate cannot be sent by post due to being a certificate of RESTRICTED PUBLICITY, the process will be considered complete as we will have completed all viable steps, and there will be no possibility of cancelling the service, as the applicant is responsible for knowing that the certificate contained DATA SUBJECT TO SPECIAL PROTECTION (CHAPTER TWO of Law 20/2011, of the Civil Registry).

This protected certificate may be sent to the Civil Registry nearest to the applicant's address but can only be collected by the registered person or their legal representatives. If the registered person has passed away, authorisation to access the specially protected data may only be granted by the Judge of the Court of First Instance of the applicant's residence, provided that a legitimate interest and founded reason for the request are demonstrated.

We remind that under articles 83 and 84 of Law 20/2011, of the Civil Registry, protected and restricted publicity certificates include, among others: those that contain information on adoptive and unknown parentage, sex rectification, causes of deprivation or suspension of parental authority, secret marriage, abortion records, surname changes authorised due to being a victim of gender violence or their descendants, as well as other legally authorised identity changes.

Cancellations and refunds of the contracted services are governed by Spanish Law 3/2014, of 27 March, which amends the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November. Based on this law and article 97, the applicant is informed of the rights and obligations of the current contract.

When the service payment is made, the applicant confirms their desire for the process to begin immediately, explicitly accepting that the process will start during the withdrawal period stipulated in article 104.

According to article 103 of this Law, the applicant loses the right of withdrawal once the service has been fully executed by registrocentral.es.

The process is considered fully completed, and thus no right to withdrawal and refund exists once the documents have been sent, as this constitutes full completion of the service by the manager registrocentral.es, regardless of whether the applicant accepts the receipt of the documents upon arrival at their address, or whether there is a delay/loss caused by the transport company.

According to article 108.3 of the same Law, when all steps for obtaining the certificate have not been completed and it has not yet been sent, the applicant may exercise the right of withdrawal, with registrocentral.es charging for the initial phase already completed, which includes file creation, request registration, professional manager assignment, and the start of management, with a total cost of €9.13 (VAT included) per application.

If additional services such as 'priority management' in the Central Civil Registry have been contracted, these costs cannot be refunded if this service has already been provided by our managers. In the case of restricted publicity certificates, point 2.5 of these management conditions will apply.

The remainder of the amount paid in the application, comprising the total amount paid less €9.13 and the 'priority management' service, will be refunded to the applicant by the same payment method used when contracting the service, with the refund period set at 15 days by registrocentral.es.

To exercise the right of withdrawal, an explicit request via email is mandatory. The maximum period for requesting a refund is 18 months from the date of the contract.

Communications between registrocentral.es and the applicant are private and confidential, intended solely for the recipient, and may contain confidential information subject to professional secrecy, the disclosure of which is not permitted by law.

The distribution, copying, or use of these messages, or any attachments thereto, for any purpose, is prohibited by law.

Emails may not be secure from third-party access, thus confidentiality and correct receipt cannot be guaranteed, as they may be intercepted, manipulated, destroyed, delayed, incomplete, or contain viruses. registrocentral.es takes no responsibility for any alterations that may be made to the message once sent.

The information provided to the APPLICANT is for their exclusive and sole use, and they are obliged to maintain total confidentiality regarding the data and information transmitted. The APPLICANT may not transfer this information or part of it to third parties without prior written consent from registrocentral.es. These confidentiality obligations shall remain in force even after the relationship with registrocentral.es. The APPLICANT shall therefore be responsible for any misuse or leakage that occurs among their staff or any third party to whom they have communicated the information.

registrocentral.es guarantees both the legitimacy of the sources used in the preparation of its information services and the legality of the transfer of personal data in accordance with Law 15/1.999 on Personal Data Protection. Nevertheless, the APPLICANT is obliged to observe the provisions of said law. Although registrocentral.es makes every effort to ensure that the information provided is correct and reliable, due to:

registrocentral.es will not be liable for any damage or loss resulting from negligence, delay, or error on its part or that of its directors, employees, or agents in procuring, transmitting, or providing the information under this contract or in providing the contracted services.

The liability of registrocentral.es for damages caused by gross negligence, as well as for compensation and interest in case of non-compliance, shall not exceed, by express agreement of the parties, the total amounts paid by the APPLICANT to registrocentral.es.

The APPLICANT must pay the cost of the contracted services and cooperate at all times with registrocentral.es, providing the requested documents and information that will be used to provide the contracted services. The APPLICANT shall be responsible for the truthfulness, accuracy, or omission of the information or documents provided. The execution times of the services will be suspended upon the request of information or documentation from the CLIENT, resuming once it has been provided in full.

registrocentral.es commits to attempting to contact the APPLICANT via email up to 3 times if additional information is required to effectively process the request. If the APPLICANT ignores the requests and does not contact registrocentral.es within 30 days, the request will be legally considered completed due to inability to process.

The payment method offered on the website is an international secure and confidential payment platform called STRIPE, so registrocentral.es declines any responsibility for issues that may arise from using this STRIPE system or external platforms. registrocentral.es.

registrocentral.es reserves the right to reject an order when there is reasonable suspicion of fraud.

The Terms of Use and Management and the service request are governed by Spanish law. In the event of a conflict or discrepancy regarding the application or interpretation of these general conditions, the parties shall make all reasonable efforts to resolve their disputes amicably, otherwise submitting to arbitration, with the parties expressly undertaking to comply with the arbitral award rendered, except for actions that must be resolved by the ordinary courts as per contract or law.

For these purposes, the parties agree that arbitration shall be administered by the Marbella Arbitration Tribunal, which will appoint a single arbitrator. The arbitration will take place in the city of Marbella.

For the sole purpose of judicial formalisation of the arbitration, as well as for the resolution of actions that must be resolved by the Courts and Tribunals, the parties expressly submit to the jurisdiction of Marbella, also expressly waiving the invocation of any other jurisdiction, material or territorial competence.